You can cancel your booking online, at no cost, any time before your trip starts. Use the "Manage your booking" link in your confirmation email, or request a new link at /booking/find. Your seats are released immediately and any payment is refunded in full to the card you paid with. Banks usually take 5–10 working days to show the refund.

Once a trip has started it can't be cancelled online. Contact us and we'll help with any changes.

If we have to cancel a departure, for example because of unsafe weather, a natural disaster or government restrictions, we refund you in full or move you to another date of your choice.

To change dates or the number of travellers, message us with your booking reference. Changes depend on availability on the new date.